{"id":326,"date":"2025-06-23T08:09:43","date_gmt":"2025-06-23T07:09:43","guid":{"rendered":"https:\/\/www.sociaalteamhouten.nl\/?page_id=326"},"modified":"2025-12-01T13:59:37","modified_gmt":"2025-12-01T12:59:37","slug":"klachtenbehandeling","status":"publish","type":"page","link":"https:\/\/www.sociaalteamhouten.nl\/en\/klachtenbehandeling\/","title":{"rendered":"Complaint handling"},"content":{"rendered":"<section class=\"block page-header block--page-header\" data-strip-color=\"primary-light\">\n    <canvas id=\"headerCanvas\"><\/canvas>\n    <div class=\"block--page-header__content\">\n      <div class=\"container\">\n                <div class=\"row\">\n                      <div class=\"col-lg-3 d-flex justify-content-lg-end flex-column\">\n              <figure\n        class=\"image block--page-header__image-left d-none d-lg-block\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--center\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A3874.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    <\/figure>\n            <\/div>\n          \n          <div\n            class=\"col-lg-6 my-auto\"\n          >\n            <h1 class=\"block--page-header__title mb-0 h1 d-none d-lg-block\" >Step by step making your voice heard<\/h1>\n    <h1 class=\"block--page-header__title mb-0 h1 d-block d-lg-none\" >Step by step making your voice heard<\/h1>\n            \n            \n            <div class=\"text-wrapper block--page-header__text mt-8\">\n              <p>It is important to us that you are satisfied with our support. Do you have an idea to improve our services? Or are you running into something? Let us know! Together we will look for a solution or improvement. We listen to your experience and take all feedback seriously, because we want our support to meet your needs. Follow the steps below to submit your feedback or complaint.<\/p>\n            <\/div>\n            \n            \n            \n            \n                      <\/div>\n                      <div class=\"col-xl-2 offset-xl-1 col-lg-3\">\n              <figure\n        class=\"image block--page-header__image-right mt-10 mt-lg-0 mx-auto\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--center\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A4085.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    <\/figure>\n            <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n<section class=\"block steps-swiper block--steps-swiper block--no-spacing-top block--double-spacing background-primary-light\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-lg-12\">\n                    <h2 class=\"mb-4 h2 d-none d-lg-block\" >Roadmap for handling complaints<\/h2>\n    <h2 class=\"mb-4 h2 d-block d-lg-none\" >Roadmap for handling complaints<\/h2>\n                <\/div>\n            <\/div>\n            <div class=\"block--steps-swiper__swiper swiper-box\">\n                <div class=\"swiper-wrapper\">\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/06\/lamp.svg\" alt=\"\" class=\"block--steps-swiper__icon\" \/>\n                                                                                                    <div class=\"block--steps-swiper__title\">Step 1: Idea or suggestion?<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>Do you have an idea to improve our services?<br \/>\nShare your thoughts with us.<\/p>\n<\/div>\n                                                                                        <div class=\"block--steps-swiper__buttons mt-4 mb-5\">\n                                                                            <a\n            href=\"mailto:secretariaat@sociaalteamhouten.nl?subject=Klacht\"\n            tabindex=\"0\"\n        class=\"btn btn me-2 mb-3\"\n          >\n    Give your feedback\n    \n  <\/a>\n\n                                                                      <\/div>\n                                                                                        <div class=\"block--steps-swiper__under\">\n                                    <p>Is it more than a suggestion and tending toward a complaint? Go to step 2.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/06\/spraak.svg\" alt=\"\" class=\"block--steps-swiper__icon\" \/>\n                                                                                                    <div class=\"block--steps-swiper__title\">Step 2: Discuss with your healthcare professional<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>Contact your healthcare professional.<br \/>\nTogether we look at what's going on and find a solution.<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>Prefer an independent interview? Go to step 3.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/06\/weeg.svg\" alt=\"\" class=\"block--steps-swiper__icon\" \/>\n                                                                                                    <div class=\"block--steps-swiper__title\">Step 3: Independent support<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>De ombudsfunctionaris helpt je verder en maakt onderdeel uit van de gemeente.<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>Insufficiently resolved? Go to step 4.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                                                    <div class=\"block--steps-swiper__title\">Step 4: File formal complaint<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>Complaints can be submitted via the options below or by letter to Stichting Sociaal Team Houten, Postbus 30, 3990 DA Houten.<\/p>\n<\/div>\n                                                                                        <div class=\"block--steps-swiper__buttons mt-4 mb-5\">\n                                                                            <a\n            href=\"mailto:secretariaat@sociaalteamhouten.nl?subject=Klacht\"\n            tabindex=\"0\"\n        class=\"btn btn me-2 mb-3\"\n          >\n    Mail naar secretariaat@sociaalteamhouten.nl\n    \n  <\/a>\n\n                                                                      <\/div>\n                                                                                        <div class=\"block--steps-swiper__under\">\n                                    <p>Do you find it difficult to do this procedure alone? Then go to step 5.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                                                    <div class=\"block--steps-swiper__title\">Step 5: Need support?<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>A confidant or client advocate is happy to help!<br \/>\nClick <a href=\"https:\/\/www.houten.nl\/zorg-onderwijs-en-inkomen\/zorg-en-gezondheid\/clientondersteuning\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>Jongere? Via <a href=\"https:\/\/jeugdstem.nl\/\" target=\"_blank\" rel=\"noopener\">JeugdStem<\/a> staat er ondersteuning voor je klaar. Bel <a href=\"tel:088-5551000\">088-5551000<\/a><\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                                                    <div class=\"block--steps-swiper__title\">Step 6: Making an objection<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>Disagree with an official decision? Submit an objection within 6 weeks to Gemeente Houten.<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>De klachtencommissie behandelt je bezwaar en deelt haar bevinden met jou en het Sociaal Team Houten.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                    <\/div>\n                <div class=\"mt-4\">\n                    <div class=\"d-flex align-items-center\">\n            <div class=\"swiper-scrollbar block--steps-swiper__swiper__nav-swiper-scrollbar me-5 flex-grow-1\">\n            <div class=\"swiper-progress-bar\"><\/div>\n        <\/div>\n        <div class=\"swiper-controls d-flex wp-block-steps-swiper\">\n        <div tabindex=\"-1\" class=\"me-1 swiper-button swiper-button--prev block--steps-swiper__swiper__nav block--steps-swiper__swiper__nav-swiper-button--prev\" aria-label=\"Previous slide\">\n            <i class=\"icon icon-arrow\"><\/i>\n        <\/div>\n        <div tabindex=\"-1\" class=\"swiper-button swiper-button--next block--steps-swiper__swiper__nav block--steps-swiper__swiper__nav-swiper-button--next\" aria-label=\"Next slide\">\n            <i class=\"icon icon-arrow\"><\/i>\n        <\/div>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<section class=\"block image block--image\">\n            <figure\n        class=\"image wp-block-image\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--center\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A3418-e1752051075100.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    <\/figure>\n        <\/section>\n    \n\n<section class=\"block banner block--banner\">\n        <div class=\"container-fluid g-0\">\n            <div class=\"row\">\n                <div class=\"col-lg-5 mt-auto\">\n                    <figure\n        class=\"image block--banner__image\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--top\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A3923-e1751982140819.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    <\/figure>\n                <\/div>\n                <svg width=\"0\" height=\"0\" viewbox=\"0 0 596 429\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"position: absolute;\">\n                    <clippath id=\"customClip\" clippathunits=\"objectBoundingBox\">\n                        <path d=\"M0.4854 0C0.6873 0 0.8243 0.162 0.9191 0.553L0.9192 0.553C0.9192 0.553 0.9191 0.553 0.9191 0.553V0.553C0.9497 0.6783 0.9796 0.8265 1 1H0V0.811C0.0957 0.232 0.244 0 0.4854 0Z\" \/>\n                    <\/clippath>\n                <\/svg>\n                <div class=\"col-lg-6 g-5 g-lg-0 offset-lg-1 align-content-lg-center order-first order-lg-last\">\n                    <div class=\"py-0 py-lg-10\">\n                        <h2 class=\"block--banner__title h2 d-none d-lg-block\" >I want to <br>chat to someone<\/h2>\n    <h2 class=\"block--banner__title h2 d-block d-lg-none\" >I want to <br>chat to someone<\/h2>\n                        <h4 class=\"mt-0 mt-lg-4\">Please contact us<\/h4>\n                        <div class=\"block--banner__buttons mt-6 mt-lg-10\">\n                                                            <div>\n                                    <a tabindex=\"0\" class=\"btn\" href=\"tel:0306392250\">\n                                        <i class=\"icon icon-phone me-3\"><\/i>030 639 2250                                    <\/a>\n                                <\/div>\n                                <div>\n                                    <a tabindex=\"0\" class=\"btn\" href=\"mailto:info@sociaalteamhouten.nl\">\n                                        <i class=\"icon icon-email me-3\"><\/i>info@sociaalteamhouten.nl                                    <\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-326","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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