{"id":326,"date":"2025-06-23T08:09:43","date_gmt":"2025-06-23T07:09:43","guid":{"rendered":"https:\/\/www.sociaalteamhouten.nl\/?page_id=326"},"modified":"2025-12-01T13:59:37","modified_gmt":"2025-12-01T12:59:37","slug":"klachtenbehandeling","status":"publish","type":"page","link":"https:\/\/www.sociaalteamhouten.nl\/uk\/klachtenbehandeling\/","title":{"rendered":"\u0420\u043e\u0437\u0433\u043b\u044f\u0434 \u0441\u043a\u0430\u0440\u0433"},"content":{"rendered":"<section class=\"block page-header block--page-header\" data-strip-color=\"primary-light\">\n    <canvas id=\"headerCanvas\"><\/canvas>\n    <div class=\"block--page-header__content\">\n      <div class=\"container\">\n                <div class=\"row\">\n                      <div class=\"col-lg-3 d-flex justify-content-lg-end flex-column\">\n              <figure\n        class=\"image block--page-header__image-left d-none d-lg-block\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--center\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A3874.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    <\/figure>\n            <\/div>\n          \n          <div\n            class=\"col-lg-6 my-auto\"\n          >\n            <h1 class=\"block--page-header__title mb-0 h1 d-none d-lg-block\" >\u041a\u0440\u043e\u043a \u0437\u0430 \u043a\u0440\u043e\u043a\u043e\u043c \u0437\u0440\u043e\u0431\u0456\u0442\u044c \u0442\u0430\u043a, \u0449\u043e\u0431 \u0432\u0430\u0448 \u0433\u043e\u043b\u043e\u0441 \u043f\u043e\u0447\u0443\u043b\u0438<\/h1>\n    <h1 class=\"block--page-header__title mb-0 h1 d-block d-lg-none\" >\u041a\u0440\u043e\u043a \u0437\u0430 \u043a\u0440\u043e\u043a\u043e\u043c \u0437\u0440\u043e\u0431\u0456\u0442\u044c \u0442\u0430\u043a, \u0449\u043e\u0431 \u0432\u0430\u0448 \u0433\u043e\u043b\u043e\u0441 \u043f\u043e\u0447\u0443\u043b\u0438<\/h1>\n            \n            \n            <div class=\"text-wrapper block--page-header__text mt-8\">\n              <p>\u041d\u0430\u043c \u0432\u0430\u0436\u043b\u0438\u0432\u043e, \u0449\u043e\u0431 \u0432\u0438 \u0431\u0443\u043b\u0438 \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u0456 \u043d\u0430\u0448\u043e\u044e \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e. \u0423 \u0432\u0430\u0441 \u0454 \u0456\u0434\u0435\u044f, \u044f\u043a \u043f\u043e\u043a\u0440\u0430\u0449\u0438\u0442\u0438 \u043d\u0430\u0448\u0456 \u043f\u043e\u0441\u043b\u0443\u0433\u0438? \u0410\u0431\u043e \u0432\u0438 \u0437\u0456\u0442\u043a\u043d\u0443\u043b\u0438\u0441\u044f \u0437 \u0447\u0438\u043c\u043e\u0441\u044c? \u041f\u043e\u0432\u0456\u0434\u043e\u043c\u0442\u0435 \u043d\u0430\u043c \u043f\u0440\u043e \u0446\u0435! \u0420\u0430\u0437\u043e\u043c \u043c\u0438 \u0431\u0443\u0434\u0435\u043c\u043e \u0448\u0443\u043a\u0430\u0442\u0438 \u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0430\u0431\u043e \u043f\u043e\u043a\u0440\u0430\u0449\u0435\u043d\u043d\u044f. \u041c\u0438 \u043f\u0440\u0438\u0441\u043b\u0443\u0445\u0430\u0454\u043c\u043e\u0441\u044f \u0434\u043e \u0432\u0430\u0448\u043e\u0433\u043e \u0434\u043e\u0441\u0432\u0456\u0434\u0443 \u0456 \u0441\u0435\u0440\u0439\u043e\u0437\u043d\u043e \u0441\u0442\u0430\u0432\u0438\u043c\u043e\u0441\u044f \u0434\u043e \u0432\u0441\u0456\u0445 \u0432\u0456\u0434\u0433\u0443\u043a\u0456\u0432, \u0442\u043e\u043c\u0443 \u0449\u043e \u043c\u0438 \u0445\u043e\u0447\u0435\u043c\u043e, \u0449\u043e\u0431 \u043d\u0430\u0448\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u043b\u0430 \u0432\u0430\u0448\u0438\u043c \u043f\u043e\u0442\u0440\u0435\u0431\u0430\u043c. \u0412\u0438\u043a\u043e\u043d\u0430\u0439\u0442\u0435 \u043d\u0430\u0432\u0435\u0434\u0435\u043d\u0456 \u043d\u0438\u0436\u0447\u0435 \u043a\u0440\u043e\u043a\u0438, \u0449\u043e\u0431 \u043d\u0430\u0434\u0456\u0441\u043b\u0430\u0442\u0438 \u0441\u0432\u0456\u0439 \u0432\u0456\u0434\u0433\u0443\u043a \u0430\u0431\u043e \u0441\u043a\u0430\u0440\u0433\u0443.<\/p>\n            <\/div>\n            \n            \n            \n            \n                      <\/div>\n                      <div class=\"col-xl-2 offset-xl-1 col-lg-3\">\n              <figure\n        class=\"image block--page-header__image-right mt-10 mt-lg-0 mx-auto\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--center\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A4085.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    <\/figure>\n            <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n<section class=\"block steps-swiper block--steps-swiper block--no-spacing-top block--double-spacing background-primary-light\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-lg-12\">\n                    <h2 class=\"mb-4 h2 d-none d-lg-block\" >\u0414\u043e\u0440\u043e\u0436\u043d\u044f \u043a\u0430\u0440\u0442\u0430 \u0440\u043e\u0431\u043e\u0442\u0438 \u0437\u0456 \u0441\u043a\u0430\u0440\u0433\u0430\u043c\u0438<\/h2>\n    <h2 class=\"mb-4 h2 d-block d-lg-none\" >\u0414\u043e\u0440\u043e\u0436\u043d\u044f \u043a\u0430\u0440\u0442\u0430 \u0440\u043e\u0431\u043e\u0442\u0438 \u0437\u0456 \u0441\u043a\u0430\u0440\u0433\u0430\u043c\u0438<\/h2>\n                <\/div>\n            <\/div>\n            <div class=\"block--steps-swiper__swiper swiper-box\">\n                <div class=\"swiper-wrapper\">\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/06\/lamp.svg\" alt=\"\" class=\"block--steps-swiper__icon\" \/>\n                                                                                                    <div class=\"block--steps-swiper__title\">\u041a\u0440\u043e\u043a 1: \u0406\u0434\u0435\u044f \u0447\u0438 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u044f?<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>\u0423 \u0432\u0430\u0441 \u0454 \u0456\u0434\u0435\u044f, \u044f\u043a \u043f\u043e\u043a\u0440\u0430\u0449\u0438\u0442\u0438 \u043d\u0430\u0448 \u0441\u0435\u0440\u0432\u0456\u0441?<br \/>\n\u041f\u043e\u0434\u0456\u043b\u0456\u0442\u044c\u0441\u044f \u0437 \u043d\u0430\u043c\u0438 \u0441\u0432\u043e\u0457\u043c\u0438 \u0434\u0443\u043c\u043a\u0430\u043c\u0438.<\/p>\n<\/div>\n                                                                                        <div class=\"block--steps-swiper__buttons mt-4 mb-5\">\n                                                                            <a\n            href=\"mailto:secretariaat@sociaalteamhouten.nl?subject=Klacht\"\n            tabindex=\"0\"\n        class=\"btn btn me-2 mb-3\"\n          >\n    \u0417\u0430\u043b\u0438\u0448\u0442\u0435 \u0441\u0432\u0456\u0439 \u0432\u0456\u0434\u0433\u0443\u043a\n    \n  <\/a>\n\n                                                                      <\/div>\n                                                                                        <div class=\"block--steps-swiper__under\">\n                                    <p>\u0426\u0435 \u0431\u0456\u043b\u044c\u0448\u0435, \u043d\u0456\u0436 \u043f\u0440\u043e\u0441\u0442\u043e \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u044f, \u0456 \u0442\u044f\u0436\u0456\u0454 \u0434\u043e \u0441\u043a\u0430\u0440\u0433\u0438? \u041f\u0435\u0440\u0435\u0445\u043e\u0434\u044c\u0442\u0435 \u0434\u043e \u043a\u0440\u043e\u043a\u0443 2.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/06\/spraak.svg\" alt=\"\" class=\"block--steps-swiper__icon\" \/>\n                                                                                                    <div class=\"block--steps-swiper__title\">\u041a\u0440\u043e\u043a 2: \u041e\u0431\u0433\u043e\u0432\u043e\u0440\u0456\u0442\u044c \u0446\u0435 \u0437\u0456 \u0441\u0432\u043e\u0457\u043c \u043b\u0456\u043a\u0430\u0440\u0435\u043c<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>\u0417\u0432\u0435\u0440\u043d\u0456\u0442\u044c\u0441\u044f \u0434\u043e \u0441\u0432\u043e\u0433\u043e \u043b\u0456\u043a\u0430\u0440\u044f.<br \/>\n\u0420\u0430\u0437\u043e\u043c \u043c\u0438 \u0434\u0438\u0432\u0438\u043c\u043e\u0441\u044f \u043d\u0430 \u0442\u0435, \u0449\u043e \u0432\u0456\u0434\u0431\u0443\u0432\u0430\u0454\u0442\u044c\u0441\u044f, \u0456 \u0437\u043d\u0430\u0445\u043e\u0434\u0438\u043c\u043e \u0440\u0456\u0448\u0435\u043d\u043d\u044f.<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>\u0412\u0456\u0434\u0434\u0430\u0454\u0442\u0435 \u043f\u0435\u0440\u0435\u0432\u0430\u0433\u0443 \u043d\u0435\u0437\u0430\u043b\u0435\u0436\u043d\u0456\u0439 \u0441\u043f\u0456\u0432\u0431\u0435\u0441\u0456\u0434\u0456? \u041f\u0435\u0440\u0435\u0445\u043e\u0434\u044c\u0442\u0435 \u0434\u043e \u043a\u0440\u043e\u043a\u0443 3.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/06\/weeg.svg\" alt=\"\" class=\"block--steps-swiper__icon\" \/>\n                                                                                                    <div class=\"block--steps-swiper__title\">\u041a\u0440\u043e\u043a 3: \u041d\u0435\u0437\u0430\u043b\u0435\u0436\u043d\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>De ombudsfunctionaris helpt je verder en maakt onderdeel uit van de gemeente.<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>\u041d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043d\u044c\u043e \u0432\u0438\u0440\u0456\u0448\u0435\u043d\u043e? \u041f\u0435\u0440\u0435\u0439\u0434\u0456\u0442\u044c \u0434\u043e \u043a\u0440\u043e\u043a\u0443 4.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                                                    <div class=\"block--steps-swiper__title\">\u041a\u0440\u043e\u043a 4: \u041f\u043e\u0434\u0430\u043d\u043d\u044f \u043e\u0444\u0456\u0446\u0456\u0439\u043d\u043e\u0457 \u0441\u043a\u0430\u0440\u0433\u0438<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>\u0421\u043a\u0430\u0440\u0433\u0438 \u043c\u043e\u0436\u043d\u0430 \u043d\u0430\u0434\u0441\u0438\u043b\u0430\u0442\u0438 \u0437\u0430 \u0434\u043e\u043f\u043e\u043c\u043e\u0433\u043e\u044e \u043d\u0430\u0432\u0435\u0434\u0435\u043d\u0438\u0445 \u043d\u0438\u0436\u0447\u0435 \u0441\u043f\u043e\u0441\u043e\u0431\u0456\u0432 \u0430\u0431\u043e \u043b\u0438\u0441\u0442\u043e\u043c \u043d\u0430 \u0430\u0434\u0440\u0435\u0441\u0443 Stichting Sociaal Team Houten, Postbus 30, 3990 DA Houten.<\/p>\n<\/div>\n                                                                                        <div class=\"block--steps-swiper__buttons mt-4 mb-5\">\n                                                                            <a\n            href=\"mailto:secretariaat@sociaalteamhouten.nl?subject=Klacht\"\n            tabindex=\"0\"\n        class=\"btn btn me-2 mb-3\"\n          >\n    Mail naar secretariaat@sociaalteamhouten.nl\n    \n  <\/a>\n\n                                                                      <\/div>\n                                                                                        <div class=\"block--steps-swiper__under\">\n                                    <p>\u0412\u0430\u0436\u043a\u043e \u0437\u0440\u043e\u0431\u0438\u0442\u0438 \u0446\u044e \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0443 \u0441\u0430\u043c\u043e\u0441\u0442\u0456\u0439\u043d\u043e? \u0422\u043e\u0434\u0456 \u043f\u0435\u0440\u0435\u0445\u043e\u0434\u044c\u0442\u0435 \u0434\u043e \u043a\u0440\u043e\u043a\u0443 5.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                                                    <div class=\"block--steps-swiper__title\">\u041a\u0440\u043e\u043a 5: \u041f\u043e\u0442\u0440\u0456\u0431\u043d\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430?<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>\u0414\u043e\u0432\u0456\u0440\u0435\u043d\u0430 \u043e\u0441\u043e\u0431\u0430 \u0430\u0431\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0441\u044c\u043a\u0438\u0439 \u0441\u0443\u043f\u0440\u043e\u0432\u0456\u0434 \u0431\u0443\u0434\u0435 \u0440\u0430\u0434\u0438\u0439 \u0434\u043e\u043f\u043e\u043c\u043e\u0433\u0442\u0438 \u0432\u0430\u043c!<br \/>\n\u041a\u043b\u0430\u0446! <a href=\"https:\/\/www.houten.nl\/zorg-onderwijs-en-inkomen\/zorg-en-gezondheid\/clientondersteuning\">\u0442\u0443\u0442.<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>Jongere? Via <a href=\"https:\/\/jeugdstem.nl\/\" target=\"_blank\" rel=\"noopener\">JeugdStem<\/a> staat er ondersteuning voor je klaar. Bel <a href=\"tel:088-5551000\">088-5551000<\/a><\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                            <div class=\"swiper-slide block--steps-swiper__card d-flex flex-column h-100\">\n                            <div class=\"block--steps-swiper__card-header h4\">\n                                                                                                    <div class=\"block--steps-swiper__title\">\u041a\u0440\u043e\u043a 6: \u041f\u043e\u0434\u0430\u0447\u0430 \u0437\u0430\u043f\u0435\u0440\u0435\u0447\u0435\u043d\u043d\u044f<\/div>\n                                                            <\/div>\n                                                            <div class=\"block--steps-swiper__description text-wrapper\"><p>\u041d\u0435 \u0437\u0433\u043e\u0434\u043d\u0456 \u0437 \u043e\u0444\u0456\u0446\u0456\u0439\u043d\u0438\u043c \u0440\u0456\u0448\u0435\u043d\u043d\u044f\u043c? \u041f\u043e\u0434\u0430\u0439\u0442\u0435 \u0437\u0430\u043f\u0435\u0440\u0435\u0447\u0435\u043d\u043d\u044f \u0434\u043e \u043c\u0443\u043d\u0456\u0446\u0438\u043f\u0430\u043b\u0456\u0442\u0435\u0442\u0443 \u0425\u0430\u0443\u0442\u0435\u043d \u043f\u0440\u043e\u0442\u044f\u0433\u043e\u043c 6 \u0442\u0438\u0436\u043d\u0456\u0432.<\/p>\n<\/div>\n                                                                                                                    <div class=\"block--steps-swiper__under\">\n                                    <p>De klachtencommissie behandelt je bezwaar en deelt haar bevinden met jou en het Sociaal Team Houten.<\/p>\n\n                                <\/div>\n                                                    <\/div>\n                                    <\/div>\n                <div class=\"mt-4\">\n                    <div class=\"d-flex align-items-center\">\n            <div class=\"swiper-scrollbar block--steps-swiper__swiper__nav-swiper-scrollbar me-5 flex-grow-1\">\n            <div class=\"swiper-progress-bar\"><\/div>\n        <\/div>\n        <div class=\"swiper-controls d-flex wp-block-steps-swiper\">\n        <div tabindex=\"-1\" class=\"me-1 swiper-button swiper-button--prev block--steps-swiper__swiper__nav block--steps-swiper__swiper__nav-swiper-button--prev\" aria-label=\"\u041f\u043e\u043f\u0435\u0440\u0435\u0434\u043d\u0456\u0439 \u0441\u043b\u0430\u0439\u0434\">\n            <i class=\"icon icon-arrow\"><\/i>\n        <\/div>\n        <div tabindex=\"-1\" class=\"swiper-button swiper-button--next block--steps-swiper__swiper__nav block--steps-swiper__swiper__nav-swiper-button--next\" aria-label=\"\u041d\u0430\u0441\u0442\u0443\u043f\u043d\u0438\u0439 \u0441\u043b\u0430\u0439\u0434\">\n            <i class=\"icon icon-arrow\"><\/i>\n        <\/div>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<section class=\"block image block--image\">\n            <figure\n        class=\"image wp-block-image\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--center\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A3418-e1752051075100.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    <\/figure>\n        <\/section>\n    \n\n<section class=\"block banner block--banner\">\n        <div class=\"container-fluid g-0\">\n            <div class=\"row\">\n                <div class=\"col-lg-5 mt-auto\">\n                    <figure\n        class=\"image block--banner__image\"\n        \n    >\n        <img decoding=\"async\"\n            class=\"image__img image-position--top\"\n            src=\"https:\/\/www.sociaalteamhouten.nl\/wp-content\/uploads\/2025\/07\/251A3923-e1751982140819.webp\"\n            alt=\"\"\n            loading=\"lazy\"\n        \/>\n        \n    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