Language: Dutch

Step by step making your voice heard

Step by step making your voice heard

It is important to us that you are satisfied with our support. Do you have an idea to improve our services? Or are you running into something? Let us know! Together we will look for a solution or improvement. We listen to your experience and take all feedback seriously, because we want our support to meet your needs. Follow the steps below to submit your feedback or complaint.

Roadmap for handling complaints

Roadmap for handling complaints

Step 1: Idea or suggestion?

Do you have an idea to improve our services?
Share your thoughts with us.

Give your feedback

Is it more than a suggestion and tending toward a complaint? Go to step 2.

Step 2: Discuss with your healthcare professional

Contact your healthcare professional.
Together we look at what's going on and find a solution.

Prefer an independent interview? Go to step 3.

Step 3: Independent support

The Social Ombuds Officer helps you further and is part of the municipality.

Insufficiently resolved? Go to step 4.

Step 4: File formal complaint

Complaints can be submitted via the options below or by letter to Stichting Sociaal Team Houten, Postbus 30, 3990 DA Houten.

Mail to secretariat@www.sociaalteamhouten.nl

Do you find it difficult to do this procedure alone? Then go to step 5.

Step 5: Need support?

A confidant or client advocate is happy to help!
Click here.

Younger? The Youth Advisory and Complaints Office (AKJ). standing by. Call 088-5551000

Step 6: Making an objection

Disagree with an official decision? Submit an objection within 6 weeks to Gemeente Houten.

The Complaints Committee will handle your complaint and share its findings with you and Social Team Houten.

I want to
chat to someone

I want to
chat to someone

Please contact us

info@sociaalteamhouten.nl